Shipping info

We work with a range of trusted courier partners - including both express and refrigerated services - to ensure your treats arrive in beautiful condition.

Depending on your order contents, location and delivery timeframes, we will choose the most efficient and appropriate courier to get your box to you safely and promptly.

PLEASE NOTE: We cannot send to PO Boxes or Parcel Lockers.

Shipping Cost

Flat rate shipping: $20

Free shipping threshold: $300

Despatch Schedule

Orders leave our Sydney kitchen daily. Far-North QLD and WA orders are sent off on Wednesdays only, to travel over the weekend to relevant depot and delivered Mon-Wed the following week.

Delivery timeframes vary depending on your location and the courier service used. Most metro deliveries arrive within 2–3 business days from despatch. Regional areas may take slightly longer. If you are ordering for a specific event, please allow a little extra time as refrigerated services run on set routes.

Delivery Times

Deliveries occur between 8am and 6pm. We cannot request specific delivery times, and we are unable to contact drivers. Please ensure someone is available to receive your delivery where possible.

Tracking & Updates

Once your order is packed, you will receive an email from us. In this email, you'll find a tracking link. Once the courier has collected the parcel, the link will update with an accurate delivery date.

On the evening before delivery, you will receive tracking details via SMS, providing a 2-hour timeframe for delivery.

Important Notes

• We cannot contact drivers directly or request last-minute changes.

• Orders cannot be redirected within 24–48 hours of delivery.

• If you are unavailable, please arrange for someone to receive your box.

• Once delivered, the parcel becomes your responsibility.

We take great care, packaging your treats to ensure they arrive in excellent condition.